Refund and Returns Policy
Thank you for shopping at clynta. We want you to be completely satisfied with your purchase. Please read this policy carefully to understand your rights and responsibilities regarding refunds and returns.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable Items
Certain types of items cannot be returned, including:
- Gift cards
- Downloadable software products
- Personalized or custom-made items
- Perishable goods such as food, flowers, or newspapers
Please get in touch with us if you have questions or concerns about your specific item.
Return Process
To initiate a return, please contact our customer service team at [email protected] or +1 (904) 386-4190. You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].
Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, contact us at [email protected] and send your item to: 5042 West 11th Drive, Jacksonville, Florida 32210, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
Contact Information
If you have any questions about our Refund and Returns Policy, please contact us:
- Email: [email protected]
- Phone: +1 (904) 386-4190
- Address: 5042 West 11th Drive, Jacksonville, Florida 32210, United States
- Website: https://www.clynta.store